Below FAQ are some common concerns of our customers before purchasing a product.
If you have other questions, please just send it to dakshs8538@gmail.com.
- All
- Pre Sale Questions
- Technical
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Pre Sale Questions
GenzVybs is all about bold, Gen Z-driven fashion. We focus on self-expression, quality, and trend-forward styles you won’t find in mainstream stores. Our drops are curated to help you stand out, not blend in.
If you’re between sizes or unsure, feel free to contact us—we’re happy to help!
To save your time and reach our support quickly, please follow below steps:
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Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
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Capture screenshot or video for the issue you get.
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Specify which template and version you are using.
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Describe clearly how to reproduce the issue.
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Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to email@domain.com
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to email@domain.com, we will give you our quote. Thank you.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
1/ Create a staff account for us (with Themes permission and Settings permission) http://docs.shopify.com/manual/settings/account/staff-members
2/ Capture screenshot or video for the issue you get.
3/ Specify which template and version you are using.
4/ Describe clearly how to reproduce the issue.
5/ Submit a support ticket at here: https://halosoft.ticksy.com/. Our support team will get back to you soonest, please help us to wait.
Technical
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.
Use overlay text to give your customers insight into your brand. Select image and text that relates to your style and story.